Shipping & delivery
Everything you need to know about how we prepare, ship and deliver your gear, from the day you order to the day it lands at your door.
2-5 Business Days
Order processing and quality inspection.
7-15 Business Days
Tracked transit after dispatch.
Free Over $79
Free shipping on qualifying orders.
Full Tracking
Tracking number sent by email.
Shipping rates & estimates
| Method | Estimated transit | Cost |
|---|---|---|
| Standard Tracked Shipping | 7-15 business days | Calculated at checkout |
| Free Shipping | 7-15 business days | FREE on orders over $79 |
Transit time starts once your order has been processed and handed to our carrier. Delivery dates are estimates: severe weather or customs delays can occasionally add time.
How it works
Order processing
Every order is inspected before it ships. Standard processing takes 2 to 5 business days, not counting weekends and holidays.
During peak holiday periods or major sporting events, processing can take a little longer because of high order volume.
Simply put: we don't grab a shirt off a pile. We take a few days to make sure the stitching and quality are right before it goes out.
Order tracking
When your order leaves our facility you'll get a shipping confirmation email with a tracking number and link, so you can follow your package all the way to your door.
The carrier's system can take 48-72 hours to show the first update, so a status like "Information Unavailable" right after dispatch is normal.
Split shipments
To get your gear to you faster, an order with several items may ship from different warehouses. In that case you'll receive more than one tracking number and the packages may arrive on different days.
You are never charged extra shipping for a split shipment.
Address accuracy
Please make sure the address you enter at checkout is complete and correct. If a package comes back because of a wrong or incomplete address, or because it wasn't collected from a local depot, re-shipping fees will be the customer's responsibility.
Simply put: double-check your apartment or suite number. If a typo sends it back, we have to charge to send it again.
Customs, duties & taxes
Most standard shipments to the US and Europe rarely incur extra import duties. Still, as the importer of record, you're responsible for any customs fees, duties or taxes your country requires when the package arrives.
We can't predict or cover these charges, as they're set by local authorities.
Lost or stolen packages
Once the carrier marks a parcel as "Delivered", we're no longer liable for it. If you think a package was taken from your porch or mailbox, please contact your local postal service or the police.
If your tracking hasn't updated for more than 15 business days while in transit, email us at support@apexsportcustom.com and we'll look into it with the carrier.
Questions about your order?
Email us any time and include your order number so we can help faster.
support@apexsportcustom.com