Privacy Policy
Your Privacy & Data
Your privacy matters to us. This policy explains what information we collect at apexsportcustom.com, how we use it, and the choices you have.
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No Data Sold
We never sell your personal information.
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No Card Storage
Card details stay with PayPal and the card processor.
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Encrypted
SSL-secured website and checkout.
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30-Day Response
We answer privacy requests within 30 days.
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Information We Collect
When you visit our website, create an account, or place an order, we may collect:
- Contact details: name, email address, phone number.
- Order details: billing and shipping address, items purchased, and any personalization you submit (names, numbers, text, or images for custom jerseys).
- Payment status: confirmation that a payment was completed. We do not collect or store your full card number or security code.
- Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
- Messages: anything you send us by email or contact form.
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How We Use Your Information
We use your information to process and ship your orders, produce personalized items, send order confirmations and tracking updates, provide customer support, handle returns and refunds, prevent fraud, improve our website, and comply with legal obligations.
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Payments
Payments are handled by PayPal and our card payment processor (for Visa). Your payment details are entered on their secure systems and are subject to their own privacy policies. We only receive the information needed to confirm and manage your order.
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Who We Share Information With
We do not sell your personal information. We share it only with service providers who help us run our store:
- Production and fulfillment partners who print and pack your order.
- Shipping carriers who deliver it.
- Payment providers (PayPal and our card processor).
- Website, email, and analytics tools we use to operate the store.
We may also disclose information when required by law or to protect our rights, customers, or store from fraud and abuse.
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Cookies
We use cookies to keep items in your cart, remember your preferences, keep your account secure, and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the store, such as checkout, may not work properly without them.
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Marketing Emails
If you subscribe to our emails, we may send you offers, new arrivals, and updates. You can unsubscribe at any time using the link at the bottom of any email or by contacting us. Order and support emails are not marketing and will still be sent.
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Data Security
We use SSL encryption and trusted providers to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and review our practices regularly.
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Data Retention
We keep your information only as long as needed to fulfill orders, provide support, meet tax and legal requirements, and resolve disputes. After that, we delete or anonymize it.
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International Transfers
Because we serve customers worldwide and work with providers in different countries, your information may be processed outside your country of residence. We take reasonable steps to make sure it is handled securely wherever it goes.
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Children
Our store is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.
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Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To make a request, email support@apexsportcustom.com and include the email address used for your order. We may need to verify your identity, and we aim to respond within 30 days.
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Third-Party Links
Our site may link to other websites, such as PayPal or social media. We are not responsible for the privacy practices of those sites, so please review their policies.
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Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date at the top will show when it was last updated. Continued use of apexsportcustom.com means you accept the updated policy.
