FAQ

Yes, on eligible products you can add a name and number on the product page before checkout. Please check the spelling and numbers carefully, because we produce them exactly as you submit them.

Jerseys with a custom name, number or print are final sale and cannot be returned or exchanged, unless they arrive with a manufacturing defect. Standard (non-personalized) items follow our Return & Exchange Policy.

Every order, personalized or not, goes through 2-5 business days of processing and quality inspection before it ships. Transit time is added after that.

Always follow the care label on your item. As a general rule, turn the jersey inside out, wash it cold on a gentle cycle, avoid bleach and fabric softener, and let it air dry instead of using a tumble dryer. This helps keep prints, stitching and colors looking fresh.

We do our best to show accurate colors, but screens and lighting differ, so a slight variation between the photo and the real item is normal.

Popular items can sell out quickly and we cannot promise a restock date. Email us at support@apexsportcustom.com with the product name and we will let you know if we have news.

Absolutely. Just enter the recipient’s address at checkout. Keep in mind that personalized items are final sale, so double-check the size and details before you pay.

Every product page includes a size chart. Measure your chest and length, then compare them with the chart rather than guessing from your usual t-shirt size.

If you like a looser, classic fit or want room to layer a hoodie underneath, go up one size. If you prefer a snug, more tailored look, choose the smaller size.

Available cuts and sizes depend on the product, so please check the size selector on each product page for what is offered.

For standard items you can request an exchange or return within 30 days of delivery, as long as the item is unworn, unwashed and has its original tags. For small sizing issues we may also offer a partial refund or store credit so you can keep the item, at our discretion. Personalized items cannot be exchanged.

Yes, we ship to customers around the world. Delivery options and costs are shown at checkout once you enter your address.

Processing takes 2-5 business days, followed by 7-15 business days in transit after dispatch. Delivery dates are estimates and can be affected by weather, customs or carrier delays. Full details are in our Shipping Policy.

Yes, on qualifying orders over $79. For smaller orders, the shipping cost is calculated at checkout.

Yes. When your order leaves our facility we email you a shipping confirmation with a tracking number and link.

Not usually. Carrier systems can take 48-72 hours to show the first scan, and updates can pause while a parcel moves between hubs. If your package is in transit and the tracking has not changed for more than 15 business days, email us at support@apexsportcustom.com and we will look into it with the carrier.

To get your gear to you faster, orders with several items may ship from different warehouses. You will receive a tracking number for each package, and you are never charged extra for a split shipment.

Contact us as soon as possible. If the order has not shipped yet we will do our best to update it, but once a tracking number has been issued we cannot change the address. If a parcel is returned because of an incorrect or incomplete address, or because it was not collected, re-shipping fees are the customer’s responsibility.

Possibly. As the importer of record, you are responsible for any customs fees, duties or taxes your country requires when the package arrives. These are set by local authorities, so we cannot predict or cover them.

First check around your property, with neighbors and at your local post office. Once a carrier marks a parcel as delivered we are no longer liable for it, so if you think it was taken, please contact your local postal service or the police.

You can request a return or exchange within 30 days of delivery. Items must be unworn and unwashed, with all original tags, labels and packaging intact. Personalized items are final sale unless defective. See the full Return & Exchange Policy.

Email support@apexsportcustom.com with your order number and the reason for the return. Within 1-2 business days we will send you a Return Authorization (RMA) number and the return address. Please do not ship anything back without an RMA number.

Unless the item was incorrect, damaged or defective, the customer pays return shipping, and we recommend a trackable service because we are not responsible for parcels lost in transit. Original shipping fees are non-refundable. We charge no restocking fee on standard returns.

We are sorry about that. Email us within 48 hours of delivery with clear photos. We will send a replacement or issue a full refund, and we cover all shipping costs.

Once your return arrives and passes inspection, we email you and process approved refunds right away. Refunds go back to the original payment method only, and it can take 5-10 business days for the funds to appear, depending on your bank.

Yes. You can cancel for a full refund within 24 hours of purchase, as long as the order has not shipped yet. After a tracking number has been issued, the order cannot be canceled and must be returned after delivery under the standard return process.

We currently accept PayPal and Visa.

Payments are handled by our payment providers, and we do not store your full card number. Only use the website through its secure, official address.

Email us right away at support@apexsportcustom.com with your order number. If the order has not shipped, we will do our best to help, but once it has shipped changes are no longer possible.

Add the code in the discount or coupon field at the cart or checkout page and the saving will be applied before you pay.

Please check your spam or promotions folder first. If it is not there, contact us with your name and the email you used at checkout and we will check the order for you.

Email support@apexsportcustom.com or use our contact form. We usually reply within 1-2 business days. Including your order number helps us answer faster.